Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: 15 August 2026

FREE STANDARD DELIVERY

Tamzey Interiors offers free standard delivery on all products to UK Mainland addresses.

Free standard delivery does not include Northern Ireland, the Republic of Ireland, the Scottish Highlands, UK islands or the Channel Islands. Customers in these locations should contact us before ordering so that we can provide a delivery quotation.

DELIVERY AREAS

We deliver to the locations available at checkout. Please ensure that your delivery address, postcode, telephone number and contact details are complete and correct before submitting your order.

If your location is not available at checkout, please contact us before placing your order.

ESTIMATED DELIVERY TIMES

Estimated delivery times are displayed on the relevant product page, at checkout or in your order confirmation. Some furniture is dispatched directly by the manufacturer or supplier and may have a longer lead time.

Unless a different delivery period has been stated and agreed, goods will be delivered without undue delay and within 30 days of the order being accepted.

Delivery dates and time slots are estimates unless we expressly confirm that a specific date is guaranteed.

If an unexpected delay occurs, we will contact you as soon as reasonably possible and provide an updated estimated delivery time. If we are unable to deliver within the agreed period, you may be entitled to cancel your order and receive a refund.

SMALLER ITEM DELIVERIES

Smaller products are normally delivered by a reputable parcel courier. Tracking information and an estimated delivery date will be provided where available.

Please provide a working mobile telephone number because the courier may contact you by telephone or text message regarding your delivery.

LARGE FURNITURE DELIVERIES

Larger furniture items are normally delivered by a specialist furniture delivery service.

The delivery company will contact you to arrange a suitable delivery date and, where possible, provide an estimated time slot. Standard deliveries normally take place Monday to Friday.

Weekend delivery, specialist handling, white-glove delivery or assembly may be available for an additional charge. Any additional service and its cost must be agreed before it is booked.

DELIVERY ACCESS

Before ordering, please check the product measurements and ensure that the item will fit through all entrances, doorways, corridors, staircases and lifts leading to the intended room.

Please also ensure that the delivery address can be accessed safely by the delivery vehicle and delivery team.

If delivery cannot be completed because there is insufficient access, the address is incorrect or specialist handling is required, reasonable redelivery or return costs may apply. We will explain any additional charge before arranging another delivery.

DELIVERY APPOINTMENTS AND FAILED DELIVERIES

Once a delivery date has been confirmed, please ensure that an adult is available to receive the order.

If you need to change the appointment, contact us or the delivery company as soon as possible.

If delivery cannot be completed because nobody is available, the address is incorrect or safe access has not been provided, reasonable redelivery or return costs may apply.

CHECKING YOUR ORDER

Please inspect your order as soon as reasonably possible after delivery.

Where possible, visible damage should be noted with the delivery driver before the driver leaves. If you cannot inspect the product immediately, we ask that you report any visible delivery damage within 24 hours where reasonably possible.

Reporting damage within 24 hours helps us investigate the delivery and resolve the matter quickly with the courier. However, this 24-hour request is not a deadline and does not reduce or remove your statutory consumer rights.

If you discover damage, a fault or an incorrect product after 24 hours, please still contact us so that we can assist you.

When reporting a problem, please provide your name, order number, a description of the issue and clear photographs of the product, packaging and delivery label where reasonably possible.

Products that are faulty, damaged in transit, incorrectly described or different from what was ordered will be handled in accordance with your statutory rights. Tamzey Interiors will cover the reasonable cost of returning or collecting such products.

ASSEMBLY AND PACKAGING

Some furniture may arrive in more than one box or require minor self-assembly. Any assembly requirement will be shown in the product information where available.

Standard delivery does not include assembly, installation, packaging removal or disposal unless this is expressly stated or agreed before delivery.

Please retain the packaging until you have inspected the product and confirmed that there are no problems, where reasonably possible.

RESPONSIBILITY FOR THE GOODS

Tamzey Interiors remains responsible for the goods until they are delivered into your physical possession or received by a person you have authorised.

Ownership of the goods passes to you once full payment has been received.

INTERNATIONAL DELIVERIES

International delivery may be available for selected products and locations.

Please contact us before placing an international order so that we can confirm whether delivery is available and provide information about delivery charges, timescales and any applicable customs duties or import taxes.

DELAYS OUTSIDE OUR CONTROL

We are not responsible for delays caused by events outside our reasonable control.

If such an event affects your delivery, we will contact you as soon as reasonably possible and take reasonable steps to minimise the delay. If there is a substantial delay, you may be entitled to cancel the affected order and receive a refund for products you have paid for but not received.

RETURNS AND CANCELLATIONS

For information about cancelling an order, returning a product or requesting a refund, please read our Refund and Returns Policy:

https://tamzeyinteriors.com/policies/refund-policy

For delivery questions or assistance with an order, contact:

Tamzey Interiors

Email: info@tamzeyinteriors.com