REFUND AND RETURNS POLICY

Last updated: 16 August 2026

At Tamzey Interiors, we want you to be happy with your purchase. This policy explains your rights and how to request a return, refund, replacement or cancellation.

14-DAY RETURNS – FREE RETURN COLLECTION AVAILABLE

You have 14 days from the date your order is delivered to tell us that you wish to cancel or return it. You do not need to provide a reason.

After notifying us, you have a further 14 days to return the item or make it available for an agreed collection, where applicable.

For eligible change-of-mind returns made within these timeframes, Tamzey Interiors will arrange and cover the reasonable cost of returning or collecting the item.

This right applies to both full-price and sale items, subject to the exclusions explained in this policy.

To request a return, email info@tamzeyinteriors.com and include:

• Your name and order number.

• The item you wish to return.

• Your preferred contact details.

• The reason for the return, if you wish to provide one.

You do not need to provide a reason when exercising your statutory right to cancel.

Please do not return an item without contacting us first. Furniture, fragile products and larger items may require an arranged collection, and contacting us allows us to organise the appropriate free return method.

If you choose to use an alternative courier or return service without our prior agreement, we may not be able to reimburse that cost.

CONDITION OF RETURNED ITEMS

You may inspect an item in the same way that you would reasonably be permitted to inspect it in a physical shop.

Please take reasonable care of the item while it is in your possession and retain the original packaging wherever reasonably possible.

Original packaging is not a condition of exercising your statutory cancellation rights. However, retaining it can help protect furniture and fragile items during return transportation or collection.

We may make an appropriate deduction from your refund if the value of an item has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning.

Tamzey Interiors does not charge cancellation, restocking or repackaging fees.

RETURN AND COLLECTION COSTS

For eligible change-of-mind returns, Tamzey Interiors will arrange and cover the reasonable return or collection cost, provided that:

• You notify us of your decision to cancel or return the item within 14 days of delivery; and

• Where you are responsible for returning the goods rather than an agreed collection being arranged, the item is returned within the following 14 days.

For furniture, fragile products and larger items, we may arrange collection through an appropriate courier or delivery partner.

Where Tamzey Interiors has agreed or offered to collect an item, we will provide you with information regarding the collection arrangements.

If an item is faulty, damaged in transit, incorrectly described, misdescribed or not the item you ordered, Tamzey Interiors will arrange and cover the reasonable cost of returning or collecting it.

Customers will not be charged a standard collection or return fee for eligible returns covered by this policy.

DAMAGED ITEMS

Please inspect your order as soon as reasonably possible after delivery.

If damage is visible when the item arrives, please note this with the delivery driver where possible and contact us promptly.

We ask customers to report delivery damage within 24 hours where reasonably possible. This helps us investigate the issue quickly with the delivery company and arrange an appropriate resolution.

The 24-hour reporting request is not a limit on your legal rights.

If damage or a fault is discovered after 24 hours, please still contact us at info@tamzeyinteriors.com so that we can assist.

When reporting damage, please provide, where possible:

• Your order number.

• A description of the problem.

• Clear photographs of the item.

• Photographs showing the damage.

• Photographs of the packaging.

Depending on the circumstances and your applicable legal rights, we will arrange an appropriate repair, replacement, collection, refund or other remedy.

FAULTY, MISDESCRIBED OR INCORRECT ITEMS

All products supplied by Tamzey Interiors must be of satisfactory quality, fit for their intended purpose and match their description, as required by applicable UK consumer law.

If an item is faulty, damaged, misdescribed or not the item you ordered, please contact us as soon as possible at info@tamzeyinteriors.com.

Your rights under the Consumer Rights Act 2015 are not affected by this policy.

Consumers may have a short-term right to reject faulty goods within 30 days, subject to the conditions set out in applicable consumer law.

After the short-term right to reject has expired, you may be entitled to a repair or replacement. Where a repair or replacement is impossible, unsuccessful or otherwise gives rise to a further statutory remedy, you may be entitled to a price reduction or refund in accordance with your legal rights.

Items returned because they are faulty, damaged, misdescribed or incorrect will be returned or collected at no reasonable return cost to the customer.

Nothing in this policy limits any rights or remedies available to you under the Consumer Rights Act 2015.

BESPOKE AND PERSONALISED PRODUCTS

Products made specifically to your measurements, specifications or personal requirements cannot normally be returned simply because you have changed your mind where the applicable legal exemption from cancellation rights applies.

This may include products that have been made to order to a customer's individual specifications or clearly personalised.

This does not affect your rights where a bespoke or personalised product is:

• Faulty.

• Damaged.

• Misdescribed.

• Incorrect.

• Not of satisfactory quality.

• Not fit for its intended purpose.

• Otherwise not in conformity with your statutory rights.

Please contact us at info@tamzeyinteriors.com before ordering if you are unsure whether a particular product is considered bespoke or personalised.

REFUNDS

We will process all eligible refunds without undue delay and within the time limits required by applicable UK consumer law.

Where you return an item yourself or through an agreed return service, we may withhold reimbursement until:

• We have received the goods back; or

• You provide acceptable evidence that you have returned the goods,

whichever occurs first.

Where Tamzey Interiors has offered to collect the goods, reimbursement following the exercise of your statutory cancellation right will be made without undue delay and no later than 14 days after the day on which you inform us of your decision to cancel, as required by applicable law.

Refunds will be issued using the same payment method originally used for the transaction, unless you expressly agree otherwise.

We will not charge you a fee for processing an eligible refund.

If you paid for standard delivery, the cost of our standard delivery service will also be refunded where required by law.

If you selected a more expensive premium, express or upgraded delivery service, any refund of the original delivery charge will normally be limited to the cost of our least expensive standard delivery service offered for the order.

We may make an appropriate deduction from the refund where the value of an item has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning.

Your bank, card provider or payment provider may require additional processing time before the refunded amount appears in your account after we have issued it.

EXCHANGES

If you would like a different product, please contact us at info@tamzeyinteriors.com.

Depending on the item and availability, we may be able to arrange an exchange.

In some circumstances, the simplest option may be to return the original item in accordance with this policy and place a new order for the replacement product.

Your statutory rights are not affected by choosing or requesting an exchange.

CANCELLING BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

info@tamzeyinteriors.com

If we are able to cancel the order before dispatch, we will confirm the cancellation and arrange any applicable refund.

If the order has already been dispatched, the standard cancellation and return process described in this policy will apply.

Where your return qualifies under our change-of-mind return policy, the agreed return or collection will be arranged at no additional reasonable return cost to you.

SALE ITEMS

Sale and reduced-price items are covered by the same statutory cancellation and return rights as full-price items, unless a specific legal exception applies.

A reduced or promotional price does not affect your statutory rights if an item is faulty, damaged, misdescribed, incorrect, not of satisfactory quality or not fit for purpose.

YOUR STATUTORY RIGHTS

Nothing in this Refund and Returns Policy limits, excludes or replaces your statutory consumer rights.

This policy is intended to operate alongside your rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

If any provision of this policy conflicts with a mandatory statutory consumer right, your statutory rights will take precedence.

CONTACT US

For questions about returns, refunds, damaged products, faulty products, exchanges or cancellations, please contact:

Tamzey Interiors

Email: info@tamzeyinteriors.com

This Refund and Returns Policy is in addition to, and does not affect, your statutory consumer rights.