Refund policy

You have 14 days from delivery to notify us of your intention to return. If accepted by our returns team, you have 14 days from this date to deliver to the supplied address. Returns received after this period will not be refunded.

Quite a number of our pieces are 'antique reproductions' and have been deliberately and professionally distressed and aged for an authentic look. With this comes imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website or on differing electronic screens.

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of misfitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

If, for any reason, you are not fully satisfied with your purchase, you can return your purchase. We must be notified within 14 days of receiving your goods, and complete your return to us within 14 days of us being notified by you.

This is only applicable if the item(s) returned are complete, in resalable condition, unused and with the correct packaging. We reserve the right to charge up to 50% repackaging fee for item(s) that need repackaging, deductible from your refund.

Items that are returned to us with transit damage from a courier organised by the returning customer will be unable to be refunded. We encourage customers returning to take out transit insurance where possible to avoid disappointment should this happen. All items are quality control checked when returned before a refund is to be processed.

FAULTS OR MISSING PART

Whilst quality control checks are performed prior to dispatch, on rare occasions a product may be found to have a fault.

Faults are where the product is not fit for its intended purpose. (If your item is found to be damaged on delivery, please refer to our damaged section).

To start a return, you can contact us at info@tamzey.com.

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@tamzey.com.

DAMAGED IN TRANSIT

We perform checks prior to dispatch to make sure the quality of your purchase is in perfect order. However, sometimes damage can occur in transit, unfortunately.

We ask that items are checked at the delivery point and returned with the delivery company if damages are noticed. We also encourage you to sign for the items as damaged if possible.

We understand that damages can't always be spotted in full at the point of delivery, so we allow a further 24hrs to notify us of any noticed damages.

If the damage is noticed within this period and has not been sent back with the delivery driver, then please kindly contact us to assist.

Whilst it is rare for damages to occur, we sincerely appreciate your patience and understanding in working with us to help get a successful outcome for our customers.

Please note that damage reported outside of the 24hr period following delivery will be unable to be investigated/resolved.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tamzey.com.