Privacy policy

PRIVACY POLICY

Last updated: 8 September 2026

This Privacy Policy explains how Tamzey Interiors collects, uses, stores and shares your personal information when you visit tamzeyinteriors.com, make a purchase from us, create an account, subscribe to our marketing communications or otherwise contact us.

1. WHO WE ARE

Tamzey Interiors is the trading name 

For the purposes of UK data-protection law, Tamzey Interiors is the data controller responsible for your personal information.

Email: info@tamzeyinteriors.com

Website: https://tamzeyinteriors.com

VAT : GB527008705

Address:-  Office 21155 182-184 Hight Street North East Ham London E6 2JA

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Tamzey Interiors, we may collect the following types of personal information:

  • Identity and contact information, including your name, billing address, delivery address, telephone number and email address.

  • Order and transaction information, including the products you purchase, order value, payment status, delivery information, returns and refunds.

  • Account information, including login details and account preferences.

  • Communications, including enquiries, complaints, reviews and customer-support requests you send to us.

  • Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.

  • Technical and usage information, including your IP address, browser type, device information, cookie identifiers and information about how you use our website.

  • Fraud-prevention and security information required to protect transactions, customers and our website.

We do not normally receive or store your complete payment-card details. Payments are securely processed by Shopify and the payment provider selected when you complete your purchase.

3. INFORMATION REQUIRED TO PLACE AN ORDER

Certain personal information is required for us to process and fulfil your order.

This may include your:

  • Name.

  • Contact details.

  • Billing address.

  • Delivery address.

  • Payment information.

If you do not provide the information required to process your purchase, we may be unable to accept, process or complete your order.

4. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to marketing communications, complete a form or contact us.

  • Automatically when you browse or interact with our website, including through cookies and similar technologies.

  • From service providers involved in operating our store, processing payments, preventing fraud, fulfilling orders and delivering products.

5. HOW AND WHY WE USE YOUR INFORMATION

We only use personal information where we have a lawful reason to do so.

Fulfilling orders and providing our services

We use your information to:

  • Process payments.

  • Confirm and manage orders.

  • Arrange delivery.

  • Communicate with you about your purchases.

  • Process returns and refunds.

  • Provide customer support.

Our lawful basis for this processing is the performance of a contract with you, or taking steps at your request before entering into a contract.

Legal and regulatory obligations

We may use and retain your information where necessary to comply with tax, accounting, consumer-protection and other legal requirements, respond to lawful requests, or establish, exercise or defend legal claims.

Our lawful basis is compliance with a legal obligation.

Security and fraud prevention

We use information to help protect our customers and our business, investigate suspicious activity, prevent fraud, secure our website and enforce our terms.

Our lawful basis is our legitimate interest in operating a safe and secure business and protecting our customers.

Customer service and business improvement

We may use enquiries, order history and website-usage information to:

  • Respond to customers.

  • Resolve problems.

  • Improve our website and services.

  • Understand how our website and services are used.

Our lawful basis is our legitimate interest in providing effective customer service and improving our business.

Marketing

We may send you promotional emails where you have subscribed to receive them or where applicable law otherwise permits us to do so.

You can unsubscribe at any time by selecting the unsubscribe link contained in our marketing emails or by contacting us at info@tamzeyinteriors.com.

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawing your consent does not affect any processing that took place before your consent was withdrawn.

6. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to:

  • Operate essential website and checkout functions.

  • Remember your preferences and shopping basket.

  • Maintain security and help prevent fraud.

  • Measure website performance and understand how visitors use our website.

  • Provide advertising where you have consented to the relevant cookies.

Where consent is legally required, we will not use non-essential cookies without your permission.

You can manage your preferences through our website cookie controls and through your browser settings.

Please note that blocking essential cookies may prevent certain parts of our website or checkout from functioning correctly.

7. HOW WE SHARE PERSONAL INFORMATION

We only share personal information where it is reasonably necessary to operate our business, fulfil orders, provide our services or comply with the law.

Recipients may include:

  • Shopify, which hosts and operates our online store.

  • Payment processors and fraud-prevention providers.

  • Delivery companies, couriers, suppliers and fulfilment partners involved in completing your order.

  • Website hosting, IT, analytics, email and customer-service providers.

  • Accountants, insurers, legal advisers and other professional advisers.

  • Government authorities, regulators, courts or law-enforcement bodies where disclosure is legally required.

  • A purchaser or successor if all or part of Tamzey Interiors is sold or transferred.

These organisations may act as processors on our behalf or as independent data controllers under their own privacy notices.

We only provide personal information that is reasonably necessary for the relevant service or purpose.

8. SHOPIFY

Our online store is hosted by Shopify.

Shopify processes personal information in order to provide ecommerce, payment, checkout, security and related services.

You can read more about how Shopify handles personal information in its privacy policy:

https://www.shopify.com/legal/privacy

9. INTERNATIONAL TRANSFERS

Some of our service providers, including Shopify and its partners, may process personal information outside the United Kingdom.

Where personal information is transferred to a country that does not have recognised adequate data-protection standards, appropriate safeguards will be used where required.

These safeguards may include:

  • The UK International Data Transfer Agreement.

  • The UK Addendum to approved contractual clauses.

  • Another lawful international-transfer mechanism.

You can contact us at info@tamzeyinteriors.com if you would like further information about the safeguards used for international transfers of your personal information.

10. DATA RETENTION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with our legal obligations.

Generally:

  • Order, payment, invoice and tax records are retained for the period required under UK tax and accounting law.

  • Customer-service correspondence is normally retained for up to two years after the matter is resolved, unless it relates to an order, dispute or legal claim requiring a longer retention period.

  • Account information is retained while your account remains active and is then deleted or anonymised when it is no longer required, subject to legal record-keeping obligations.

  • Marketing information is retained until you unsubscribe or withdraw consent. We may retain limited information on a suppression list so that we can continue to respect your request not to receive marketing.

  • Technical and cookie information is retained according to the duration of the relevant cookie and only for as long as necessary.

We may retain information for longer where this is required by law, necessary for fraud prevention, related to an ongoing dispute, or required for the establishment, exercise or defence of legal claims.

11. SECURITY

We use reasonable organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please do not send sensitive payment information to us through ordinary email.

12. AUTOMATED CHECKS AND FRAUD PREVENTION

Shopify, payment providers and fraud-prevention services may use automated systems to assess transactions for payment or fraud risk.

These checks may consider information such as:

  • Transaction details.

  • Payment information.

  • Device and technical information.

  • Account or order information.

  • Other fraud or security risk signals available to the relevant provider.

Depending on the outcome of these checks, a transaction may be declined, delayed or referred for additional verification or review.

These providers process personal information in accordance with their own privacy notices and applicable data-protection requirements.

If you believe a legitimate transaction has been incorrectly rejected or affected by an automated check, please contact us at info@tamzeyinteriors.com so that we can investigate where appropriate.

13. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, UK data-protection law may give you the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your personal information.

  • Ask us to restrict how we use your information.

  • Object to certain processing based on legitimate interests.

  • Receive certain personal information in a portable format.

  • Withdraw your consent at any time where we rely on consent.

  • Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to lawful exemptions.

To exercise any of your rights, please contact us at:

info@tamzeyinteriors.com

We may need to verify your identity before completing your request.

14. YOUR RIGHT TO OBJECT TO DIRECT MARKETING

You have the right to object at any time to the use of your personal information for direct marketing purposes.

If you object, we will stop using your personal information for that purpose.

You may unsubscribe using the link contained within our marketing emails or contact us at info@tamzeyinteriors.com.

15. COMPLAINTS

If you have concerns about how we use your personal information, please contact us first. We will try to resolve your concern promptly.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

16. CHILDREN’S INFORMATION

Our website and products are not intended for children, and we do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete the information.

17. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy notice of any third-party website before providing personal information to it.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, technology or privacy practices.

Any revised version will be published on this page with an updated revision date.

19. CONTACT US

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data-protection rights, please contact us:

Data controller: Tamzey Interiors
Business type: Online Furniture business
Email: info@tamzeyinteriors.com